Use of Social Media by Unions | Canada & USA

Unions have featured quite prominently in news media lately, mostly through the Occupy Wall Street movement (if it can be called that.) With some pundits and media outlets claiming the power and influence of the union has waned in recent years. We can’t comment on whether this is true or not, but a lot of the research we do often features unions. So we decided here to provide some of our aggregate data on which unions are most active in the United States and Canada.

Social Media Use by Unions in the United States
Unions in the US have, for the most part, adopted social media into their communications. Certainly, America leads the way with union’s usage of social media. This is not surprising. There are many more unions and affiliate organizations in the US than Canada and in this instance we looked only at the most active in social media channels. In the U.S. unions use social media for a) broad communications and b) to actually organize rallies and events. We compared usage between 2010 and 2011 to see if there was growing adoption of social media. There is, with some more than others. The AFL-CIO are the most active in the U.S., perhaps not surprisingly so given their broader reach. Behind them is the IBEW for electrical workers.

Social Media Use by Unions in Canada
Unions in Canada have been slower to adopt and use social media. More so than we originally thought. Also, Canadian unions tend to use social media for communications and far less to organize events like their US counterparts. Canadian unions are more “broadcast” as well; meaning they are less likely to engage in dialogue with members and the public. In Canada, the IBEW is the most active and engaged in social media, perhaps as they have chosen to follow in the footsteps of their American counterparts.

Quick Summary
American unions are far more “discussion oriented” than Canadian unions. Unions in the US accept and engage with supporters and non-supporters and are more open in their dialogue. Canadian unions are less engaging with their audiences for the most part. Unions saw their most increased use of engagement in 2011. Prior to 2010, we saw very little usage. Mostly it was the IBEW and their use of YouTube for videos and rallying support.

We forecast increased use of social media by unions in the coming years and across more channels. Today, they are mostly using Twitter, YouTube, Blip.tv, Facebook and blogs as their platforms of choice. Production values of content have improved dramatically and they are integrating social media with traditional channels.

Methodology
To assess use, we first collected data from across all unions in the US and Canada. From here we parsed down the data and analysed which unions a) used the most channels, b) what was their influence and authority (our own algorithms and 3rd party tools such as Klout for verification), c) frequency of communications and d) participation with audience. These primary points were compared between 2010 and 2011. There was statistical variation allowance for populations and unions size to enable more accurate comparions. Based on the above criteria, we assigned a “rank” from 1 to 15 with a 15 being very engaged and 1 being hardly engaged at all (perhaps just 1 or social media channels with little active use.) The data provided herein is the aggregate of that collected for client research projects and does not provide confidential information given to clients.

The Constant Rebellion Towards Channels

YouTube became successful in large part because people wanted an alternative to boring old tv broadcast stations that dictated what you could watch and when. Internet radio was largely the same reason and blogging etc., because people could tell their own stories, create and share their own ideas. Throughout history, whenever someone creates a media channel to broadcast, someone looks for a way around it because they have another view or find too many restriction imposed by the gatekeeper of that channel.

This is always happening. With Facebook effectively now a “channel” it was no surprise over their leak of Project Spartan with the intent to deliver apps within the Facebook channel. Some media channels are looking at developing apps in HTML 5 to be delivered in the Safari browser in iPad and the iPhone and other smart-phones, bypassing iTunes and the Apple gatekeeper. Sure they’re a tad slower, but they work. More importantly, they avoid Apple’s control.

As we indicated in an earlier article, it’s the Hippies who created the Bulletin Boards and the The Well back in the 70′s and into the early 80′s. Steve Jobs was one of them, he knows the aversion to enterprise systemic control – and yet is creating an Apple-centirc channel today. We’re always, as humans, looking for an alternative…technology always disrupts, just as the printing press eliminated scribes and the car the horse and buggy.

We see the issues of Apple, Google, Microsoft and Facebook as basic economic cycles. They are disrupting and in some cases creating, entirely new forms (i.e. app stores), of channels. People will certainly use them, but at some point, people will find a way around them when they want a different form of content and new channels will evolve. Google+ threatens Twitter more than Facebook, yet now Google and Facebook are trying to outdo each other by adding new features to encourage people to stay within their channels.

At its inception, Facebook was intended for a narrow audience with a channel that did not exist in the form desired. YouTube, DailyMotion, Break.com have succeeded because people wanted other forms of video content than what broadcast television was providing. Social media channels are simply alternatives or new forms based on either a want or need of the market. Therefore, disruption will be the norm and people will always look for ways to communicate that fill a new perceived desire, decrease friction and cost.

What “Rick-Rolling” & “Cone-ing” Really Tells Us

Rick-Rolling was quite a fad for a while; playing “Never Gonna Give You Up” by Rick Astley (from the 80′s) at an event and people dancing while videoing and then placing it on YouTube. This harmless, seemingly daft activity was carried out all over North America and even across Europe. Now there’s “cone-ing” in which a guy goes through a drive-through window having ordered soft-cone ice cream and does inane things when handed the cone..videoed and put on YouTube. Or the Coke & Mentos experiment. We shake our heads and wonder why? For what purpose?

We Are Exploring Our Culture
With well over 200 social media research projects under our belt and three years plumbing the deep depths of Cyburbia and its social alleyways, we’ve garnered some pretty interesting stats and insights. One conclusion we’ve started to come to is the “cultural exploration” of social media…ok another fancy label, but as humans, labeling things helps us frame an understanding. Pop psychology 101. So what do we mean here?

From the time we are infants, as individuals, we strive to understand the world around us. We learn language to express to our parents when we are hungry, what hurts and what we like. We do this in varying degrees all our lives. So with social medias, we are simply expanding our desire to explore the world around us as individuals and as a group and culture.

Communication is A Fundamental Trait
As humans, we must communicate to survive. We do better by communicating and working together. You cannot build a hospital and serve all the sick people by yourself. A government needs a bureaucracy to make a society work. Our very nature is to work together.

Social Media Is An Exploration of Defining Our World
We’ve never been able, as humans, to communicate and explore and attempt to understand the world we live in like we can today. One can argue that it is our fundamental drive to communicate that drives ICT technologies forward. Social Medias are so popular and driving the Web and mobile devices today because we must communicate to survive as a species (I mean survival in more ways than just finding food and shelter.)

Individual & Group Behaviours in Social Media
The example or Rick Rolling indicates group behaviours whereas cone-ing is the act of an individual that in like Rick-Rolling gets the attention of large or small groups of people. If you pitched BBC, NBC, CBC on having a camera crew attend random events and broadcast them live at your whim, they’d laugh you out of the executive suite. But because of social media tools, we don’t need their permission and thus we are free to explore how we communicate and engage with people.

How We Are Adapting Social Technologies
But we are adapting through these behaviours. Today, people will rarely answer their mobile phone during a meal; if they do, it is seen as rude and disrespectful. Similarly, where it was “cool” and gave you “social rank” to walk around with a phone glued to your ear, that is no longer the case. Wearing a phone on your hip is not cool anymore. Hopefully one day it won’t be cool to have a little black thing with a flashing blue light stuck in your ear either…

Summary
Actions like coneing and Rick Rolling seen individually and by some may seem inane and irrelevant. But they are how we as people, are exploring our world. They are all simply experiments. Sometimes they work and sometimes they flop. Badly. But that is what we do as humans. Taken together, looked at over time and seen for what they are, these actions can help us better understand our modern way of life and the society we live in. For us as researchers they are valuable clues in sociology, cultural anthropology, marketing and governments.

The Role of Social Networks in Online Engagement

Social Networks are a cornerstone of Cyburbia…they are the hubs or “cities” of our online lives. But their role in our online lives is complex and multi-layered. From over 200 research projects into social media usage across a number of industries and public policy engagements, we’ve garnered some interesting views into social networks. Here’s what we’ve come to understand about them.

Multiple Social Networks Per Person
We’ve found that on average people have 3 social networks that they engage with. Facebook today (formerly MySpace) tends to be the “overarching” or primary network. This is where people engage across a broader audience of friends, family and acquaintances. The Personal Hub is the one that gets the most activity. In a Personal Hub communications behaviour is focused on personal life issues. For marketers that means trying to sell a business product will more than likely be a failure. Engagement in these channels means understanding the different frame of mind the user will be in. A fact we often see overlooked by marketers.

The Other Networks
Outside of the Personal Hub social network people will tend to have a social network we term the “hobby network” which will be around their primary recreational activity; golf, kayaking, sports, books etc. These networks are superb engagement channels for marketers with products or services for that particular vertical. Then we find people will engage in at least one “professional network” such as LinkedIn (far less so in blue collar or low-knowledge jobs however.) Here they connect for professional reasons.

Cultural and Ethnic Social Networks
This is where diaspora communities engage with each other in their host nation communities and with their homeland online communities. Cultural groups connect similarly. Those of Caucasian North American origin rarely have a reason or interest to engage in these communities in the US, UK and Canada. Cultural and ethnic groups will spend more time in these social networks than the social network more suited to the host community they live in. Some examples are BigAdda for Indians, AllAfricans.com for Africans, although a large number of African Americans and African Canadians engage in this social network.

Some may think that such behaviour creates walls and isolation of online communities. We argue no more so than in the real world. Just as in the real world however, there are linkages across the communities.

Government Engaging Ethnic Communities Through Social Media

Canada, like America and the UK are cultural melting pots. Personally I think that makes for a richer tapestry of interweaving cultures that defines a better democracy and a diverse environment which can only enrich ones life. For governments (local through federal) it represents a number of serious challenges from by-laws to legislation on everything from health care and education through to municipal planning and human resources policies. Increasingly, government departments at all levels are looking to increase their communications with various ethnic communities. Naturally, social media channels are becoming a part of the discussion on how to engage these communities.

The challenge for governments or IGO‘s looking to engage however, is where, how and to what extent. And once engaged, how does that conversation continue? Who is going to manage it and how will feedback be incorporated into policy making and insights that are helpful to senior staff and policy makers?

From our research work, we’ve seen the same behaviour patterns in Canada, America and the UK when it comes to ethnic communities active in social media channels. They may partake in Facebook, perhaps even creating a Facebook page for their cultural community group. Primary communications however, often take place in more “closed” social network services such as a Ning group or similar tool. To participate in those groups means the target community must let you in and be open to a government or IGO having some small part in the conversation in that group.

This means trust has to be developed before-hand and then subsequently once engaged. This is a challenge in and of itself; ensuring the community your engagement as an organization is sincere and meant to be a positive action. There will also be an awareness by the community that an outside organization is engaged. There are strategies and processes for handling this (part of our consulting) but research up front can be critical.

Finding where these groups are talking is key, then listening to their public commentary and layering that over empirical research and current understanding can ensure a safer path to engagement. A more popular approach we’ve seen work is for an organization to find a champion or two within the target community and have them bring members into an online environment run by the organization. This approach means the organization can focus the feedback and the community feels their privacy is respected.